Art of Listening
This program is designed to help participants increase their
communication effectiveness by becoming active listeners. They
will learn techniques for incorporating more effective listening
skills into their business situations thereby enhancing their
ability to interact with people at all levels. This highly interactive
workshop will include role plays, comprehension activities, and
Men and women communicate differently, resulting in conflicts
and misunderstandings, both on the job and in our personal lives.
In this session, participants will learn how to bridge this gap
and be more effective in their personal and professional relationships.
As organizations focus on a team approach to delivering quality
products and services, the ability to influence others becomes
a critical skill. In this session, participants will learn how
to use powerful communication and negotiation strategies to influence
behavior and create win-win situations.
This program focuses on the barriers to effective communication,
how these barriers affect managerial style, and how to use specific
skills and techniques to improve interaction with peers, subordinates,
and superiors. It identifies how perception, attitudes, and behavior
affect communication as well as the difference between active
and passive listening.
This workshop focuses on improving presentation
skills including a hands-on approach to using audio-visual
learn how to overcome anxiety and develop "stage" confidence,
create and organize a speech or presentation, identify techniques
for selling ideas, and respond to pressure situations.
Participants will learn how to help their organizations save
money and prevent gender-related problems by taking a proactive
approach to dealing with gender differences and preventing sexual
harassment. They will address underlying sexist attitudes that
lead to offensive and discriminatory behavior and develop a plan
to eliminate gender-related problems in the workplace.
Dealing With Diversity
This program will provide managers with
an understanding of the diverse and individual needs of their
employees as well as
strategies for meeting those needs. It also focuses on the role
of the manager in helping employees meet the growing demands
of a changing and diverse workforce. It addresses not only diversity
issues, but also the importance of requisite skills and knowledge
to ensure a worker’s success in the workplace. A modified
program is available for staff members.
The purpose of this course is to develop and improve through
practice the skills required to write effective, logical documents
including request proposals, letters, and memos. The course is
designed to teach participants how to say what they mean clearly,
concisely, and convincingly. They master the basics of organizing,
revising and polishing, and learn effective stylistic techniques.