and Retaining Top Talent
This workshop provides a hands-on approach
to attracting and retaining quality employees. Specific skills
are taught and practiced to aid in a more accurate selection
of new employees or internal candidates for job postings. Participants
also learn techniques for creating a proper motivational climate.
They learn how to identify truly self-motivated behavior, apply
proven techniques for motivating today's employees, prepare individual
action plans to solve on-the-job problems, and identify causes
of low morale and techniques for improving overall department
Coaching for Improved
The goal of this session is to help managers,
supervisors, or co-workers coach employees to overcome barriers
or hurdles and
improve performance. This innovative approach to solving performance
problems presents a new coaching model and creative coaching
techniques for managers to use in creating a supportive environment
and addressing individual differences, including language, culture,
age, and value systems.
“It’s not my fault!” This is a mantra heard
across corporate American on a daily basis. The practice of
finger-pointing and complaining is increasing at an alarming
rate. The result: lower productivity and profits. This “blame
game” epidemic can be stopped. It’s up to you as a leader to
take action by holding people (including yourself) accountable
for their actions. Greater accountability and ownership at all
levels lead to higher productivity and better organizational
In this session participants will learn
how to create a culture of personal accountability at every
level of the organization, starting at the top.
Change can be exhilarating or intimidating. In order to gain
support for that change, employees at any level who are affected
by change have certain needs that should be addressed. This program
focuses on the concepts and skills necessary for making change
work for you. It examines the different characteristics of change,
identifies different types of resistance and responses to them,
and teaches the steps for making changes successfully.
Critical to the success of any organization is the development
of a sound management team which begins with the first-line manager
or supervisor. With this in mind, the goal of this five-day program
is to provide supervisors and managers with the tools and techniques
to help them achieve even better results through the people they
Managers as Leaders
The purpose of this program is to gain
insight into one’s
own and others’ leadership styles and to learn techniques
used by effective leaders to achieve group goals. Participants
explore the concept of leadership as well as how to balance power,
influence, and authority to get work done.
The picture of today’s workplace is changing
dramatically. Never before in the history of our workforce have
four generations worked side-by-side. These generations, all
with different needs, priorities, values, and work styles,
present quite a challenge for today’s managers. This session
will provide insight into the various characteristics of each
generation and provide managers with the tools and techniques to
create a harmonious and productive work environment.
Conflict is inevitable in every organization.
People have different values, opposing views, conflicting goals,
and difficulty communicating with one another. Unresolved conflicts
can be costly and potentially destructive. This workshop examines
the nature of conflict and provides managers with the tools
and techniques for resolving conflicts and managing differences.
The goal of this session is to examine the elements of a comprehensive
performance management system. Participants identify reasons
for poor performance, discover the role of positive consequence
and feedback in improving performance, develop job-related statements
of outcomes and standards of measurement, and construct ways
to provide positive reinforcement for competent performance.
Participants learn the value of meetings as communication tools
to present new ideas, solve problems, inform, and make decisions.
The session emphasizes purpose, planning, techniques for participation,
how to keep a meeting running on time and on target, how to summarize
and use follow-up and feedback.
Motivating Today's Employees
Participants learn techniques for creating a proper motivational
climate. They learn how to tell the difference between perfunctory
performance and self-motivated behavior, apply proven techniques
for motivating today's employees, prepare individual action plans to
solve on-the-job problems, and identify causes of low morale
and techniques for improving overall department performance.
Selecting the Right People
This workshop provides a hands-on approach to selection interviewing
techniques. Specific skills are taught and practiced to aid in
a more accurate selection of new employees or internal candidates
for job postings.
Supervisory Skills: The
This series is designed to provide basic
supervisory skills. It is a comprehensive course for first-line
supervisors in a
traditional organizational structure who have never had formal
training in the supervisory process. It is a practical, "hands-on" approach
to dealing with the problems every supervisor faces on a daily